Shipping policy

HELLO 2025: ALL ORDERS PLACED BEFORE 10 JANUARY

We’ll be back dispatching from 10 January, so your order will be on its way in no time. 

ORDER PROCESSING & DISPATCHING 

Providing your items are in stock and during non peak seasons, your order will be dispatched within 2-4 working days of receiving payment. We ship orders Monday through to Friday (excluding public holidays).

Please note, during peak seasons including the months prior to Christmas, new product launches, or sale periods, we receive a large volume of orders, which may result in processing or shipping delays. Please select Express Post if your order requires urgent shipping.

PERSONALISE ITEMS

In the instance that your order includes any Personalisation, this is a hand created process which can add an additional 7-9 days for dispatch.

PRE ORDERS

In the instance that your order includes any "preorder" items (as listed in the product description) your entire order will be held and shipped once the preordered item is in stock. Should you wish to receive split shipments, you will need to place two orders online, processing two sets of shipping costs.

AUSTRALIAN POSTAGE

Online orders are shipped via Australia Post eparcel. Delivery rates are based upon the weight of your order and options are provided at your checkout for delivery services applicable to your order.  Regular post is usually received within 3 to 8 working days of postage, and parcel and express post within 2 working days of postage (depending upon location). Please select your postage option during checkout.

Please note if you elect to have your items safe dropped by the applicable delivery service, Great Functional Goods is not liable for any lost or unlocatable goods.

Likewise, Great Functional Goods is not liable for goods not collected from a collection point if not collected within the allocated pick up time frame. In this instance that goods are shipped back to our warehouse for failure to collect, the buyer is liable for any onward shipping costs.

Retail orders over $100 receive free postage within Australia.

INTERNATIONAL POSTAGE – ONLINE STORE

Online retail orders are shipped via international air freight services and delivery rates are based upon the weight of goods. These are usually delivered within 10 to 21 working days of postage. 
Note: Any customs duties or import taxes levied by the destination country are the responsibility of the purchaser.

Please note, international postage timeframes are offered as a guide only, and your location will determine postage timeframes.

Great Functional Goods is not liable for any slow or delayed parcels shipped internationally.