Package Protection

For extra peace of mind, we offer optional Package Protection at checkout.

What's Covered

Package Protection may cover:

• Lost parcels
• Items damaged during transit
• Stolen parcels after delivery has been marked as complete

How to Make a Claim

If you purchased Package Protection and need to make a claim, please contact info@greatfunctionalgoods.com within 7 days of your parcel being delivered (or its expected delivery date for missing parcels).

To help us assess your claim, please include:

• Your order number
• Photos of the damaged item and packaging (if applicable)
• Any supporting documentation requested, such as a police report or statutory declaration for stolen parcels

Approved claims may be resolved with either a replacement or refund.

Important Information

Package Protection:

• Does not cover parcels sent to an incorrect address entered during checkout.
• May require supporting evidence before a claim can be approved.
• Provides additional protection beyond our standard shipping process.

Nothing in this policy excludes or limits any rights you may have under Australian Consumer Law.

Questions?

If you have any questions about our Package Protection Policy, please contact us at info@greatfunctionalgoods.com. We're always happy to help.